At CORE RETAIL HARDWARE LLC, we strive for a satisfying shopping experience for every customer. If you are not satisfied with the product you received, you can apply for a return or refund according to the following terms.
Return Conditions
If you find any quality issues, shipping damage, or significant discrepancies with the order description upon receiving the product, you can contact us to apply for a return or refund.
To qualify for a return, the product must be in its original condition, including uninstalled, unused, and undamaged, and retain its original packaging, accessories, and relevant labels.
Non-Returnable Items
The following items are not eligible for return or refund:
Installed, used, or damaged items;
Items damaged, scratched, or functionally impaired due to customer reasons;
Items that affect resale;
Items beyond the return application period;
Customized or special order items (if applicable).
Return Shipping Costs
For returns due to product quality issues, incorrect shipments, shipping damage, or other reasons attributable to us, the return shipping costs will be borne by CORE RETAIL HARDWARE LLC.
For returns due to personal reasons (such as wrong purchase, incorrect size, dislike, or no longer needing the item, etc., non-quality issues), the buyer is responsible for the return shipping costs.
Refund Processing
Upon receiving the returned goods, we will inspect and confirm their authenticity. If the return meets the return conditions, we will refund the corresponding amount using the original payment method within 3-5 business days.
The refund arrival time may vary depending on the processing procedures of the bank, credit card institution, or payment platform. The specific processing time will be subject to the relevant financial institution.
Refund Amount
The refund amount is usually the actual amount paid for the goods, excluding shipping costs, customs duties, or other additional fees (if applicable) incurred for returns due to non-quality issues.
Contact Us
To request a return or refund, please contact our customer service team and provide your order number and relevant information:
CORE RETAIL HARDWARE LLC
Phone: 4309640468
Email: [email protected]
Address: 2727 AMHERST ST, HOUSTON, TX 77005
We will assist you with the return and refund process as quickly as possible.